At Intimite Lingerie, we are committed to delivering your orders promptly and securely. Please read our Shipping Policy carefully to understand our shipping practices and procedures.
1. Shipping Destinations
Domestic Shipping
We offer shipping within the United States. Orders are processed and shipped from our warehouse located in Maryland, US.
International Shipping
We currently ship to select international destinations. Please note that international shipping times may vary based on location and customs processing.
2. Shipping Rates
- Standard Shipping: We offer standard shipping at a flat rate of [rate] for domestic orders. International shipping rates vary depending on the destination and will be calculated at checkout.
- Expedited Shipping: Expedited shipping options are available for an additional fee. Rates and delivery times will be displayed at checkout.
- Free Shipping: We offer free standard shipping on domestic orders over [amount]. This offer may be subject to promotional terms and conditions.
3. Processing Time
- Order Processing: Orders are typically processed within 1-3 business days (Monday to Friday) after the order is placed. During peak seasons or sales events, processing times may be extended.
- Order Confirmation: Once your order is processed, you will receive an order confirmation email with your order details.
- Backordered Items: If any items in your order are backordered, we will notify you with an estimated shipping date. You may choose to wait for the back-ordered items or receive a refund for those items.
4. Delivery Times
1. Standard Shipping
Domestic orders are typically delivered within 5-7 business days after processing. Delivery times for international orders vary depending on the destination but generally take 10-20 business days.
2. Expedited Shipping
Expedited shipping options may reduce delivery times to 2-4 business days for domestic orders. International expedited shipping times vary by location.
Please note that these delivery times are estimates and do not include processing time or potential delays due to customs, weather, or carrier issues.
5. Order Tracking
- Tracking Information: Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can track your order through the carrier’s website using the provided tracking number.
- Multiple Shipments: If your order includes multiple items, they may be shipped separately. You will receive tracking information for each shipment.
6. Shipping Restrictions
- PO Boxes and APO/FPO Addresses: We are unable to ship to PO Boxes, APO, or FPO addresses at this time. Please provide a physical address for delivery.
- Customs, Duties, and Taxes: For international orders, customs, duties, and taxes may apply. These fees are the responsibility of the customer and are not included in the purchase price. Please check with your local customs office for more information.
7. Lost or Stolen Packages
- Responsibility: Once your order is handed over to the carrier, Intimite Lingerie is not responsible for lost, stolen, or delayed packages. Please ensure your shipping address is accurate and secure.
- Claims: If your package is lost or stolen, please contact the carrier directly to file a claim. If you need assistance, feel free to contact our customer service team at Info@Websitename.com or 000 – 123 – 456789
8. Undeliverable Packages
- Incorrect Address: If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for the shipping cost to resend the package.
- Refused or Unclaimed Packages: If a package is refused or unclaimed by the customer, we will issue a refund for the product(s) minus the original shipping cost once the package is returned to us.
9. Damaged or Missing Items
- Damaged Items: If your order arrives damaged, please contact us within 48 hours of delivery with your order number and photos of the damaged items. We will arrange for a replacement or refund.
- Missing Items: If any items are missing from your order, please contact us immediately so we can investigate and resolve the issue.
10. Contact Information
For any questions or concerns regarding our Shipping Policy, please contact our customer service team at:
Email: info@intimitelingerie.com
Phone: 301-979-1268
By placing an order with Intimite Lingerie, you agree to this Shipping Policy.
